Are you a sole trader or in partnership? Then this workshop is for you!

Get Practical Advice on:

• Recruitment
• Staff Management
• Termination

• Up to date with State employment law?
• Are you paying your staff correctly?
• Do you know how to improve staff retention?
• Are you getting the best out of your staff?

Reserve Your Place
Tracey Staltari
training@stirlingbec.com
(08) 9240 6337

Presented by the Department of Commerce. In conjuction with Small Business Centre Stirling.

Please direct any queries to Tracey Staltari on 9240 6337

Have a nice day!

Evan McRae
CEO

Consumer Guarantees

On 1 January 2011 the law changed regarding consumers’ rights when they purchase goods or services. Any product or service purchased anywhere in Australia after that date comes with a number of consumer guarantees.

The guarantees are a set of statutory rights (including the right to a refund) that a business automatically gives to consumers when they purchase, lease or hire a good, or buy a service.

‘No refund signs’ and statements that limit consumers’ rights are unlawful.

The consumer guarantees include that the product must be of:

• acceptable quality
• fit for any disclosed purpose and
• match any description given to the customer prior to purchase.

Services must be provided with care and skill and achieve any purpose specified by the consumer to the service provider. Services must also be provided within a reasonable timeframe if the contract does not specify one.

In some instances, a business may be a consumer for the purposes of the consumer guarantees legislation, eg.

• when a business purchases any goods or services up to $40,000;
• if the goods or services cost more than $40,000 and are goods or services normally used for personal, domestic or household purposes.

Further information about consumer guarantees in the form of “frequently asked questions” is available from the ACCC website.